AI CX operationsAI 客服營運智慧系統
Cut agent training time and cost with one consistent knowledge base 一份一致的知識庫，縮短客服訓練時間、降低訓練成本
Unison CX unifies your knowledge base and department policies, so new agents ramp faster and every customer gets the same right answer. Unison CX 整合你的知識庫與各部門政策，讓新進客服更快上手，每位客戶都得到同樣正確的答案。
Leave your details and we will get back to you about a demo.留下聯絡資料，我們會與你聯繫安排 Demo。
3 sources disagree3 份來源互相矛盾
One aligned answer一個對齊的答案
A single approved cancellation rule, published once and used by every agent and channel.一條經核准的取消規則，只發佈一次，所有客服與管道共用。
Illustrative example of the product view.產品畫面示意範例。
The problem問題所在
The cost is not the agents. It is the answers they are given.成本不在客服人員，而在他們拿到的答案。
Training takes too long and costs too much訓練耗時又昂貴
When answers live in many places, every new hire has to learn which one to trust. Turnover makes you pay for that again and again.答案散落各處，新人得先學會該相信哪一份。人員流動又讓你一再重複付出這筆成本。
Knowledge bases drift apart知識庫各自為政
Documents, wikis, chat threads and old macros pile up. Nobody can say which version is current.文件、Wiki、聊天紀錄與舊範本不斷堆疊，沒有人說得清哪一版才是最新。
Departments set conflicting policies部門政策互相矛盾
Sales, operations and support each describe the same rule differently, and the customer meets all three.業務、營運與客服對同一條規則各說各話，客戶卻三種說法都會遇到。
Agents answer the same question differently同一問題，答案不一
Two agents, two channels, two answers. Trust drops and escalations rise.兩位客服、兩個管道、兩種答案。信任下滑，升級案件增加。
The approach我們的做法
Fix the knowledge and policy layer first. Then everything built on it gets better.先修好知識與政策這一層，之後的一切才會更好。
Chatbot tools automate replies on top of whatever knowledge you already have. Unison CX starts underneath, so the answers are right before anyone, human or AI, repeats them.聊天機器人是在現有知識上自動回覆。Unison CX 從更底層開始，讓答案先正確，再由人或 AI 傳達。
The old way舊做法
With Unison CX使用 Unison CX
Policies written separately by each department各部門各自撰寫政策
Policies reviewed together and aligned into one rule政策集中審閱，對齊成單一規則
Agents search several documents and guess客服翻找多份文件後憑感覺回答
Agents read one trusted answer客服只需查閱一份可信的答案
New hires learn by asking colleagues新人靠問同事學習
New hires learn from the same source everyone uses新人從所有人共用的來源學習
Fixes happen in one place, stay wrong in five改了一處，其餘五處仍是舊的
Update once, every channel follows更新一次，所有管道同步
What we believe我們的信念
One source of truth for every support answer. 讓每一個客服回答，都有單一事實來源。
Request a demo預約 DemoWhat it does功能重點
Calm, aligned support knowledge, in three parts.三個部分，打造平穩一致的客服知識。
One knowledge base, not five一個知識庫，而非五個
Unison CX gathers your scattered documents, wikis and macros, finds duplicates and contradictions, and turns them into one structured knowledge base your whole team can trust.Unison CX 匯集散落的文件、Wiki 與回覆範本，找出重複與矛盾，整理成全團隊都能信任的單一結構化知識庫。
Policies that agree across departments跨部門一致的政策
See where sales, operations and support describe the same rule differently. Each conflict is surfaced for the right owner to decide, then the approved rule is published once.看見業務、營運與客服對同一條規則的不同說法。每項衝突交由對的負責人決定，核准後的規則只發佈一次。
Consistent answers, faster ramp-up答案一致，上手更快
Agents and new hires work from the same approved answers. Training material comes from the same source, so there is less to teach and less to unlearn.客服與新進人員使用同樣經核准的答案，訓練教材也來自同一來源，要教的更少，要重學的也更少。
How we work合作方式
A guided start, then steady upkeep.先有人陪你起步，再穩定維運。
Consulting and implementation come first, followed by a monthly software subscription. We scope both together with you.先進行顧問與導入，之後採月費軟體訂閱。範圍會與你一起討論決定。
Request a demo預約 Demo-
Consult顧問諮詢
We review how your knowledge and policies work today: where answers live, where they conflict, and where new hires get stuck.我們檢視你目前的知識與政策運作：答案在哪裡、哪裡互相矛盾、新人在哪裡卡關。
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Implement導入建置
We unify your sources into one knowledge base, resolve policy conflicts with the people who own them, and set up the review flow.我們把各來源整合成單一知識庫，與政策負責人一起解決衝突，並建立審閱流程。
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Subscribe月費訂閱
Your team keeps using Unison CX on a monthly subscription, so the knowledge stays aligned as products, rules and staff change.團隊以月費訂閱方式持續使用 Unison CX，在產品、規則與人員變動時，知識依然保持一致。
Use cases應用情境
Built for support teams with many sources and many rules.為來源多、規則多的客服團隊而設計。
Travel platforms旅遊平台
Fares, change rules and supplier terms differ by partner and by market. Unison CX lines them up so agents quote the same rule the customer was shown.票價、改期規則與供應商條款因夥伴與市場而異。Unison CX 將它們對齊，讓客服引用的規則與客戶看到的一致。
Booking and reservation SaaS訂房與預訂 SaaS
Cancellations, deposits and no-show rules change often. Keep one current version for support, onboarding and your help center.取消、訂金與未到場規則經常調整。讓客服、新人訓練與幫助中心共用同一份最新版本。
E-commerce電商
Returns, shipping and promotion rules are set by several teams. Resolve the overlaps once, so peak-season hires are not learning contradictions.退換貨、運送與促銷規則由多個團隊制定。一次解決重疊與衝突，旺季新進人員就不必學習矛盾的說法。
Multinational support teams跨國客服團隊
Each region keeps its own documents. Align the core policy, then record local exceptions clearly, in each team's language.各地區各自維護文件。先對齊核心政策，再清楚記錄在地例外，並以各團隊的語言呈現。
Request a demo預約 Demo
See your own support answers made consistent.看看你的客服答案如何變得一致。
Tell us about your team. We will reply about a demo built around your knowledge base and policies.告訴我們你的團隊概況，我們會與你聯繫，安排貼近你知識庫與政策的 Demo。